Customer service

You can contact us by phone: 39658898 (9-15) or on email, which we answer on weekdays.


THE E-MARK is an e-brand online store, and therefore you always have access to the e-brand's free Consumer Hotline when you shop with us - see her.


If you have sent in an item for cancellation or complaint, you will always receive an email when we have received the item. In the email, you will receive information about the further process in connection with the processing of your regret/complaint.

You must be 18 years of age to shop at - if you are under 18, you must have consent from your parents.


To make a purchase on, you must go through 5 steps.
1. Find the item(s) you want and put them in the shopping basket, then go to checkout
2. Enter your personal information
3. Select shipping and payment method
4. Accept our terms of trade
5. Check that all information is correct on the collection page and approve the purchase


At you can only order goods via our website. If you have inquiries about items that are not on the page, please feel free to contact us. You can also visit us in our physical stores (Lyngby Hovedgade 9A in Lyngby or Jægersborg Allé 37 in Charlottenlund) or call us on 39658898. All prices include VAT and other charges. 


Read more about our two physical stores here.